PART 1

Nutritional Therapy Services

Nutritional therapy is the application of nutrition and lifestyle medicine sciences in the promotion of health, peak performance and individual care. Registered Nutritional Therapy Practitioners assess and identify potential nutritional imbalances and understand how these may contribute to an individual’s symptoms and health concerns. This approach allows them to work with individuals to address nutritional imbalance and help support the body towards maintaining health. 

Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing. Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a 'one size fits all' approach. 

Practitioners never recommend nutritional therapy as a replacement for medical advice and always refer any client with 'red flag' signs or symptoms to their medical professional. They frequently work alongside medical professionals and will communicate with other healthcare professionals involved in the client's care to explain any nutritional therapy programme that has been provided. 

The Registered Nutritional Therapy Practitioner (RNTP) requests that the Client notes the following: 

• The degree of benefit obtainable from nutritional therapy may vary between clients with similar health problems and following a similar nutritional therapy programme. 

• Nutrition and lifestyle recommendations will be tailored to support health conditions and/or health concerns identified and agreed between both parties. 

• RNTPs are not permitted to diagnose, or claim to treat, medical conditions. 

• RNTPs’ recommendations are not a substitute for professional medical advice and/or treatment. 

• Your RNTP may recommend food supplements and/or functional testing as part of your nutritional therapy programme and may receive a commission on these products or services.

• Standards of professional practice in nutritional therapy are governed by the Complementary and Natural Healthcare Council (CNHC) Code of Conduct, Ethics and Performance.

The Client understands and agrees to the following: 

• I am responsible for contacting my GP about any health concerns. 

• If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional recommendations provided by my RNTP. This is necessary because of any possible reaction between medication and the nutritional programme. 

• It is important that I tell my RNTP about any medical diagnosis, medication, herbal medicine or food supplements I am taking as this may affect the nutritional programme. 

• If I am unclear about the agreed nutritional therapy programme/food supplement doses/time period, I should contact my RNTP promptly for clarification. 

• I understand that the recommendations are personal to me and may not be appropriate for others. I will therefore not share my plan with any other person. 

• I must contact my RNTP should I wish to continue any specified supplement programme for longer than the originally agreed period, to avoid any potential adverse reactions. 

• Recording consultations using any form of electronic media is not allowed without the written permission of both myself and my RNTP. Any recording without written permission is inadmissible.

• It is my responsibility to ensure I have a working internet connection for online appointments. If I am unable to connect as scheduled, the appointment is considered a ‘no show’ and charged in full.

• It is my responsibility to contact Janey Bullivant to book my appointment within the timeframe of the plan.

• I agree to my RNTP writing to my GP should she feel it is necessary to convey information shared. 

Confidentiality and Data Protection

The Registered Nutritional Therapy Practitioner will keep your personal information confidential and secure following the GDPR guidelines for the practice. The RNTP will not share your information with third parties without your consent, with the exception of communicating with your GP, other healthcare professionals, or testing companies. However, if the RNTP believes there is a risk of significant harm to yourself or another person, the RNTP may pass the information onto an appropriate authority using the legal basis of vital interest. A separate Privacy Notice is available for your review. 

As part of their training, nutritional therapy students are encouraged to observe qualified practitioners conducting consultations. If a student practitioner is to be taken on by the RNTP you will be asked prior to your appointment whether you feel comfortable having someone observe and your consent would be required. All observers are required to sign a confidentiality agreement.

PART 2

Payment Terms and Cancellation Policy

Fees are agreed in advance of the programme or appointment and are due in full in advance of the start of a programme or an appointment. Programme fees are paid in full in advance of the first appointment.  Payments can be made by bank transfer, credit or debit card. Payment plans are to help you split the cost of your fees only and are automated each week or month according to the payment plan chosen. As such the payments cannot be paused, changed or stopped. Even when using payment plans it is deemed that full payment is due prior to the start of your plan.

Appointments cancelled with less than 48 hours’ notice and ‘no shows’ will be charged in full. If you are on a programme, the appointment will come out of the number of appointments you have as part of said programme.

In the case of advance payments for services, you have the right to cancel this Agreement within 14 days of the purchase without penalty (‘Cooling-off Period’). If you wish to terminate the agreement within the 14-day Cooling-off Period, you must do so in writing to clinic@janeybullivant.com. The RNTP will refund any monies paid prior to cancelling this Agreement. If the services have commenced during the 14-day Cooling-off Period, the RNTP will refund any monies due to you for services not yet provided. The refund payment will be made within 14 days of cancellation. After 14 days your full programme price is non-refundable and owed in full.

Your RNTP may cancel your plan at any time should you fail to comply with the T&Cs or should she feel that your case requires referral. Programmes remain non-refundable. Should your RNTP feel that referral is necessary, refunds will be at the discretion of your RNTP only, are not guaranteed, and would in any case only be for appointments or work yet to be carried out.

PART 3

Other Policies

WhatsApp support

If WhatsApp support is included in your package, it is available to you during business hours (Monday to Thursday 0900 – 1700, Friday 0900 – 1200 UK time zone) outside of these hours the WhatsApp will not be manned so please refrain from sending messages outside of these times. 

WhatsApp support is for you to gain clarity around your current plan, should you be unsure of any of the features, or have forgotten something that was said in an appointment. WhatsApp can also be used for booking appointments and any other administrative content. In this instance it may be a team member who responds. WhatsApp support is not to be used to discuss new symptoms or goals, or to develop a new plan. This must be done during your next appointment, or by using one of your support calls if they are included as part of your plan.

Test Results

Full test results will be sent out to you, but only once interpretation and discussion of the results has occurred during an appointment or support call. This is to avoid any errors in your understanding of the results.

GDPR

As part of your healthcare:

Janey Bullivant may share your sensitive information with third parties to support your ongoing healthcare.  If we do not receive this consent from you, we will not be able to coordinate your healthcare with that provided by other providers which means the healthcare provided by us may be less effective.   

By signing this form you confirm your consent to the following:

• I consent to my sensitive information being shared with other healthcare providers, whose details I will provide.

• I consent to my sensitive information being shared with my GP if appropriate.

We may also share your contact information with biochemical testing companies to order tests as part of your healthcare, some of which may be from outside of the UK such as in the European Union or USA.  If we do not receive this consent from you, we will review alternative tests from providers based within the UK only.    

By signing this form you confirm your consent to:

• I consent to my contact information being shared with biochemical testing companies outside of the UK.

You can withdraw your consent to the above at any time by emailing clinic@janeybullivant.com.

Marketing and information

Janey Bullivant would like to contact you occasionally by email with promotional offers, information on upcoming events and activities, and newsletters.   

By signing this form you confirm your consent to be contacted for these purposes:

• I consent to receiving regular newsletters 

• I consent to receiving promotional offers and information on upcoming events and activities

You can withdraw your consent to the above communications at any time by clicking on the unsubscribe link at the bottom of the emails. 

Case Histories

Janey Bullivant would like to share your case history with peers for educational purposes.  This could be through conferences, lectures, online forums, and publishing in medical journals, trade magazines or online professional sites.  Your name, address and contact details will never be shared.

By signing this from you consent to:

I consent to my data being used for educational purposes at/in the following:

• I consent to my data being used for educational purposes at/in the following: 

• Conferences

• Lectures

• Online forums

• Medical journals

• Trade magazines 

• Online professional sites

• Books

You can withdraw your consent to the above at any time by emailing. clinic@janeybullivant.com .

We understand the above and agree that our professional relationship will be based on the content of this Agreement. We declare that all the information we share during this professional relationship is confidential and to the best of our knowledge is true and correct.

By purchasing a package or appointment you are deemed to have signed this agreement and therefore you agree to all the above terms of engagement & GDPR.